Frequently Asked Questions – Check here first before emailing for support!
Q: Can I all you to place an order / ask a question?
A: As we are a very lean operation, we’re not available by telephone. Use the contact form and we will answer your questions within one business day.
Q: I just received a new device from Disaster Area Designs. Should I update the firmware?
A: No, you should not do that. All of our pedals come shipped with the latest firmware. If you purchased the pedal second-hand or from a dealer, email us to check on the firmware revision. If it’s out of date, we’ll advise you as to whether it should be updated or not.
Q: How long will it take to ship my order?
A: Generally we build items to order, which may take between 5 and 7 business days. Exceptions to this are accessories such as DisasterPlug Solderless Cable Kits, MIDI cables, etc. which usually ship within one business day. In rare cases we need more time to build things, and we’ll list those times on the product pages for those items.
Q: How do I find the status of my order?
A: If your order has shipped, you’ll receive an email with your tracking number. You can then use that number to trace the location of your order online with the carrier (USPS or UPS generally.) If your order has not yet shipped, or is marked as “Processing,” then it is being built here at our shop. For “Processing” orders only, email sales at disasterareadesigns dot com and we can advise as to your order status.
Q: Will the (insert product here) ever be available again?
A: No. If it’s discontinued, then it won’t be coming back. These items (DPC-5, DPC-4EZ, SMARTLoop, DMC-2+, etc.) may still be found with our dealers, but are no longer in production. Newer or updated versions may be available in the future but we can’t comment on upcoming product releases.
Q: Can you develop a custom firmware for “X” to work with “Y”?
A: Unfortunately, we are no longer offering custom firmware for our devices. Compatible devices are normally listed in the device descriptions. Email us if you have a question about a particular product.
Q: Should I purchase a secondhand Gen-1 or Gen-2 device to use with a newly released product?
A: No. More often than not, it won’t do what you want. We always recommend our current Gen devices; as with most technology, you will be better off with the more recent product revisions. The older controllers do what they do, and as long as that is what you need you’re good! But their development is essentially “frozen” at the time they quit being built and so nothing new will happen with them. Not sure if it will work? Ask us! We want you to be happy with your gear, and we’ll give you the best advice we can.